Design
Service Delivery Manager
Details
Salary:
£72k
Job type:
Permanent
Notice:
2 Weeks
Ref number:
7530
Enthusiastic and accomplished Service Delivery Lead with a demonstrated track record in optimizing end-to-end service delivery and enhancing customer experiences. Proficient in team management, client service excellence, and continuous service improvement. Skilled in driving operational excellence and aligning IT services with business objectives. Adept at leveraging technology and data to drive innovation and achieve business growth. Passionate about fostering customer-centric strategies and delivering exceptional service levels. Excited to contribute to a dynamic organization focused on digital transformation and operational excellence.
- Launched a vital product for a major UK lender, generating an annual business of £4M+ in eCommerce & Retail Finance.
- Client Satisfaction Surge: Grew client base, increasing credit activation by 42%.
- Zero Impact WFH Transition: Managed seamless WFH transition for 15–20 employees.
- SFTP Remediation: Enhanced data security, transitioning FTP to SFTP.
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